Updated 11 October 2026

Refunds & Support

Purchase-code recovery, export problems and refunds

7-day refund policy

You may request a full refund within 7 days of purchase by emailing [email protected] with your Creem order number. We verify the purchase and arrange eligible refunds through Creem. This voluntary policy does not limit any statutory rights or remedies, including rights that may apply after 7 days. Processing and the time for funds to appear depend on Creem and your payment provider.

Recover an original code

Check your Creem receipt, order page or customer portal. Choose the original two XLSX files in the same order, compare them, and restore your saved .wdreport.json draft. Paste the original code to re-export. Do not purchase again merely to retry a failed request. We cannot restore locally held workbooks, notes or draft contents.

Ask for help

Email [email protected] with your Creem order number and a short description of the issue. Do not attach workbooks, private drafts, cell data or your full purchase code. Purchase ownership must be verified before account-specific assistance.

Refund processing and effect

Refunds are handled through Creem, not by sending payment details to us. Applicable statutory rights and Creem's Buyer Terms remain unaffected. Once a full refund or dispute revokes authorization, the official app refuses future paid exports. Free comparison and CSV remain available. Previously downloaded files remain on your device and cannot be remotely deleted.